Discussion #1: Our survival is dependent upon growing the business.

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Through his Chain of Causation Dr. Mikel J. Harry of the Six Sigma Academy states:

• Our survival is dependent upon growing the business.
• Our business growth is largely determined by customer satisfaction.
• Customer satisfaction is governed by quality, price and delivery.
• Quality, price and delivery are controlled by process capability.
• Our process capability is greatly limited by variation [and waste].
• Process variation [and waste] lead to an increase in defects, cost and cycle time.
• To eliminate variation [and waste], we must apply the right knowledge.
• In order to apply the right knowledge, we must first acquire it.
• To acquire new knowledge means that we must have the will to survive.

Discuss the merits of these interlocking causations.