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Case study

Student will select a knowledge-based organization and analyze its KM related procedures and policies. Students will identify strengths and weaknesses of those procedures and policies and suggest a new knowledge service(s) that can be introduced to the organization in order to better meet its stakeholders’ needs.

Knowledge Management including but not limited to:

• Organizational focus and investments in knowledge management.
• A company’s knowledge strategy and how it reflects the competitive strategy.
• The role and impact of automation on knowledge workers.
• social media is one of the biggest knowledge management trends for 2021
• more than half of search queries worldwide happens on phones. Which brings us to our next major knowledge management trend: mobile apps