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1.    A company provides a large selection of materials for flooring, decks, moldings, windows,

siding, and roofing. The prices of lumber and other building materials are constantly changing. When a customer asks about the price on pre-finished wood flooring, sales representatives consult a manual price sheet and then call the supplier for the most recent price. The supplier in turn uses a manual price sheet, which has been updated each day. Often the supplier must call back sales reps because the company does not have the newest pricing information immediately on hand.  Answer the following questions.

a.     Assess the impacts of this company’s business process on the business performance in this situation.

b.    Suggest how this process could be improved with information technology.