Other Homework Help

Student Email Scenarios

Please help with this question?

In this assignment, you will be given two examples of student emails. Please provide appropriate responses as an Academic Coach with proper salutations and signatures, keeping in mind that you are not the faculty of record and some items may require the faculty’s approval and/or more information. An Academic Coach needs to be understanding, professional and supportive; and not simply provide stock or basic replies.

Scenario #1:

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SUBJECT: URGENT – VERY FRUSRATED

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I REGRET TO INFORM YOU THAT I HAVE HAD A VERY HARD TIME ACCESSING MY COURSE FROM THE WEB. TODAY IS MAY 22 AND I JUST RECIEVED MY DIRECTIONS DUE TO NUMEROUS ATTEMPTS OF TRYING TO OBTAIN THEM. A NEW PROBLEM HAS ARISEN IN MY EFFORTS TO GET THE COURSE MATERIALS. I AM CURRENTLY UNABLE TO GAIN ACCESS TO THE COURSES BECAUSE THE COMPUTER KEEPS SAYING THAT MY CREDENTIALS ARE INVALID. I HAVE CONTACTED TECHNICAL SUPPORT NUMEROUS TIMES IN AN EFFORT TO RESOLVE THIS PROBLEM. I AM ALREADY TWO WEEKS BEHIND AND GOING ON THREE. I WANTED TO KNOW IF THERE ARE ANY EXTENSIONS GIVEN TO STUDENTS IN MY SITUATION AND IF SO WHAT ARE THEY. I AM VERY FRUSTRATED!!!