Computer Science Homework Help

Instructions:  Please read the questions below, and provide
a comprehensive, complete answer. 

Discussion
Questions:

1.  Describe
how the hammer example relates to usability and user centered design?

2.  From
a government perspective, what is the advantage of web-based self-service?  What is the average transaction cost examples
across the spectrum, specifically from online and assisted online transactions
(chat)?

3.  What
is user-centered design?  What is user
experience?  What is Garrett’s
perspective?

4.  Describe
Krug’s approach to usability?

5.  Why
is Google such an established provider of search capabilities, with respect the
usability of their site? 

6.  What
is the design edge that Bing attempts to employ to differentiate from
Google?  What do you think of their
approach?

7.  What
is the fundamental approach that McGovern is attempting to identify as a key
for usability testing?  Describe the case
study that illustrated this primary concept.

8.  How
can you research your customers?  Why is
this important?

9.  Who
does “Rosie” represent?

10.  What
is a care word?  Provide an example.

11.  What
is the core message of Krug in the User Testing Demo, and what is conveyed in
the 25 minute video?

12.  Describe
several of the issues identified during the “Where Do I Vote?” application
usability test?  How was usability
testing used to enhance this site?

this is a powerpoint for refrences
usability140414.ppt