Business Finance Homework Help

Instructions: This is a 2 part question. Each question needs to be saved on separate word documents.

PART ONE: Week 4 Assignment: What to Measure (CO3, ILO.AL.3, SK.3, BIS.2, DL.1)

Complete the figure below to determine what you should measure. Consider the potential impact on customer experience and the amount of control you and your team has over the service factor. Then, respond to the following questions:

• Which measurement has the most priority for you? Ideally, you will have one in the high impact/high ability quadrant. If not, what is the next measurement closest to that? How can you get that to the high/high quadrant?
• How are you currently measuring your highest priority “what to measure?” (Even if you’re currently not measuring it.) How effective is it?
• Conclude with an analysis of how this one priority measurement and way to measure it will improve your customer service. Provide examples.

Go to www.UnleashingExcellence.com to download a customizable copy of the below.

Graphic of completed “what to measure”

Written paper at least 2 pages- minimum of two scholarly sources

Format: APA guidelines

PART TWO: 250 WORD MINIMUM FORUM POST: Discussion 4: Keeping Track (CO3)

Of the seven principles of keeping track of your customers to bring them back, which one speaks the most to you for your business? Explain.

I WILL ATTACH ALL NECESSARY INFORMATION TO COMPLETE THE QUESTIONS TO THE CHAT LOG.