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Please review the videos on Hard Rock Cafe and Frito-Lay from Pearson.

After reviewing the two videos, review how each company approaches the 10 major OM decisions. Note the contrast between a service company and a manufacturing firm. 

http://www.mathxl.com/info/MediaPopup.aspx?origin=1&disciplineGroup=7&type=Video&loc=soncmg.com/_ph_bp2_cc_set.title.Operations_Management_at_Hard_Rock_Cafe__/bp_mylabs/akamai/2012/om/heizer/HardRock_Operations.m4v&width=850&height=680&autoh=yes&centerwin=yes (Links to an external site.)

http://www.mathxl.com/info/MediaPopup.aspx?origin=1&disciplineGroup=7&type=Video&loc=soncmg.com/media_ph_bp2_cc_set.title.Operations_Management_at_Frito-Lay__/ph/bp/bp_mylabs/akamai/2012/om/heizer/Frito_Lay_Op_MGT.m4v&width=850&height=680&autoh=yes&centerwin=yes